Responsible Gaming

Please read this information carefully for your own benefit. 

Purpose?

The purpose of this Responsible Gaming Policy is to set out the principles of (“The Company”) to ensure the requirements of social responsibility are met. The Company has adopted the Responsible Gaming Policy to set the responsibilities of The Company to ensure that all staff are aware of and understand the legal and regulatory responsibilities towards The Company’s customers, and to ensure The Company’s employees and staff is adhering to a high level of knowledge base while practicing the principles set out in this document

Policy Statement

The Company is committed to providing safe and responsible means and tools to its customers when accessing The Company products and services. The Company’s aim is to ensure that Customers using its products and services have access to the required controls which enables The Company’s customers to make informed decisions about gambling. The Company is also committed to identify, and further educate its employees to recognize, any and all possible indications of Problem Gambling, and take appropriate steps upon the identification in order to protect its customers.

Scope

The policy applies to all employees and sets out procedures for recognition and correct actioning of the signs and suspicion of Problem Gambling and Gambling addiction, with the aim to prevent a potential harm originating from gambling activity where the Problem Gambling identifiers would apply.

This policy is also a commitment of The Company to ensure the high level of the knowledge base within the areas of Responsible Gambling and Social Responsibility. The policy defines procedures that will assist the staff of The Company to comply with its legal obligations and toake the ‘right’ decision and action upon the ability to recognise the alarming signs of Problem Gambling.

Review Changes

This policy is reviewed annually or after any significant events, by the Compliance Officer (CO) and approved by the Director of the Company.

Responsible Gaming

The Company commits to protect the vulnerable and underage individuals from gambling related harm while safeguarding the ONCHAIN Technologies Ltd. brands in accordance with its regulatory requirements. Ensuring that The Company customers' well-being remains top priority.

The Company believes that by cultivating a Compliance Culture of responsible gaming, empowering individuals to make informed decisions and providing support for those who may need it, The Company can contribute to a safer, regulated and healthier gambling environment for all.

Tools for Responsible Gaming: Player Self-Assessment

We encourage players to regularly assess their gaming habits to determine whether their gambling remains within healthy limits. The following self-assessment tool shall allow the players to answer a series of questions designed to help identify potential problem gambling behaviors:

Gamblers Anonymous – a 20 question quiz that is published on its website. https://gamblersanonymous.org/20-questions/

Cooling-Off Period

Customers can voluntarily take a break from gambling by requesting a temporary suspension of their accounts for either 2 days or 7 days, by contacting customer support via email 24 hours a day 7 days a week.
The player shall be made aware of the difference between Cooling Off period and Self-Exclusion and shall be offered the opportunity to proceed directly to Self-Exclusion if they so choose.

Self-Exclusion

All self-exclusion requests will be initiated with a click of a button. The player shall be outlined clearly the steps required in order to self-exclude and shall include the following:

● Self-Exclusion Process: A detailed outline of the steps required for a player to initiate self-exclusion. ● Duration Options: A comprehensive list of available self-exclusion periods.

This policy ensures that players have access to clear, transparent, and accessible information to make informed decisions regarding their gaming behavior.

The customer will be informed of the available self-exclusion time frames;

• 1 month
• 2 months
• 3 months
• 6 months
• 1 year
• permanent self-exclusion

Alternatively, if deemed necessary or beneficial The Company will implement a self-exclusion without customer request.

Once a self-exclusion has been applied and confirmed with the customer, the self-exclusion cannot be removed, decreased or reverted. A permanent self-exclusion will never be reverted.

Self-exclusion Completion

At the end of the customer’s self-exclusion, customer support will be internally alerted of the completion, generated from time stamped account tags that were applied in accordance to the customer's request. The self-exclusion will not automatically release and allow access to the customers' account, this action is manually completed by the customer support agents.

Depending on the case background, customers will be either informed via email that their accounts have been reopened, and customer support will reactivate the accounts. Alternatively, they will be emailed while the account is still closed, informed of the self-exclusion completion, and asked how they would like to proceed; reactivate or extend. If we do not receive a response within 24 hours, the customer will be alerted that the account will be reopened after a further 24hours if still no response. If this is the case, the customer support agents will reactivate all accounts affected.

Non-Voluntary Self-Exclusions

Customers displaying concerning triggers, behaviors or raising concerning comments via email or chat will have a 24-hour cooling-off applied, manually, by customer support immediately, whether requested or not. This will be communicated in chat if that is where the discussion takes place but will always be confirmed via email to the customers’ registered email address.

All further steps will be decided on a case by case basis, by the Responsible Gambling Team. Be it a permanent self-exclusion or an enforced shorter break.

Education and Awareness

In addition to a specific page detailing our Self-Exclusion Terms and Conditions, a dedicated Responsible Gambling Information Page is available on The Company site. For registered customers, this is available in two locations:

• The Responsible Gambling Information page hyperlink is found in the site's footer and the site's Help Centre.

• Unregistered customers or customers not logged in, can still access the Responsible Gambling Information page hyperlink found in the sites' footer.

• The following are also found in the footer of each and every page of the website:

• Under-age logo

• Name and registered address of the company

• Official license number issued by the Anjouan Gaming Authority

• A statement confirming the regulatory oversight of the Licensee's operations by the Anjouan Gaming Authority.

• A link to the Responsible Gaming Policy Statement.

• The operator's Anjouan Gaming License Validation seal.

At betmode.io, our customer's wellbeing is of utmost importance. We take our role within responsible gambling very seriously and recommend that you:

● Treat your betting and gaming as a form of entertainment and only use money that you have set aside for your entertainment. ● Do not bet or wager amounts larger than you are comfortable with. ● Do not bet or wager with money you cannot afford to lose. ● Do not chase your losses. ● Do not let your betting and or gaming take up time that you would usually spend on other activities.

In addition, customers are reminded that:

Gambling of all varieties has been a popular form of entertainment for many years. Here at betmode.io, we encourage it to be exactly that, fun. We also encourage our customers, while having fun, not to allow their gambling affect their usual daily routine or time spent with family and friends. Making sure that the money they spend is set aside for leisure time and not for other purposes. It is very important not to rely on paying for life's necessities with possible gains from gambling, as this is not guaranteed in any way. Within the Responsible Gambling information and also in the footer of each and every page of the website, customers are directed to 3 accredited responsible gambling organisations. Every customer entering the self-exclusion program is also supplied with these links when being informed of the available self-exclusion time frames.

● http://www.gamcare.org.uk/ ● https://gamblersanonymous.org/ ● https://www.gamblingtherapy.org/

Problem Gambling

Problem gambling occurs when an individual loses control of their gambling behaviour, which compromises, disrupts or damages the individuals' wellbeing, life, family, finances, work or recreational pursuits.

Common indications of problematic gambling include but are not limited to:

● Spending more than intended or chasing losses. ● Gambling as an escape from stress or personal issues. ● Neglecting personal or professional responsibilities due to gambling.

Customer Support Led Interaction

Through responsible gambling training, the customer support agents are trained to identify problem gambling triggers, when and how to initiate a responsible gambling interaction and how to respond to responsible gambling concerns. Ensuring to offer support to customers, encouraging a break from gambling, informing them of the available self-exclusion program and sharing support links to organisations offering online advice and counselling

Player Protection Measures

Behavioural Monitoring

Our 24 - hours 7 days a week customer service agents are trained to understand and identify potential problem gambling triggers; furthermore, when and how to take action, be it requested by the customer or deemed necessary for the customers' wellbeing.

All customers who have partaken in the self-exclusion program, or have required or instigated a responsible gambling interaction, have an internal responsible gambling file listing their responsible gambling history in chronological order.

Underage

Players must be of legal gambling age in their jurisdiction (at least 18+) in order to play on the Website. It is their responsibility to be aware of the age restriction where they reside and play, and to confirm their legitimacy when creating an account on the Website. We also advise parents to do the following:

● Password-protect computers, mobile, and/or tablets. ● Do not leave devices unattended when logged into your account. ● Make sure all account details and credit cards are inaccessible to children. ● Do not save passwords on your computer, write them down and keep somewhere out of reach. ● Download filtering software (e.g. Net Nanny https://www.netnanny.com/ to prevent minors from accessing inappropriate sites.

Underage cases are detected by multiple triggers:

● Fraud and payment withdrawal triggers are met, that require KYC documentation which confirms the customer is underage. ● KYC submission – independently supplied by the customer or requested by Fraud which highlights inconsistencies or confirms the customer is underage once submitted. These scenarios create an internal alert for customer support, in an underage dedicated channel. The Fraud Team reviews the documents and informs customer support of confirmed underage cases in an underage dedicated internal channel. ● User lead – Customers informing us that they are underage. ● Parent/guardian/3rd party claim that their child/or a minor has created an account. ● A parent informs us that a minor has accessed their account. ● Non depositor/no activity customers confirming they are underage. ● Customers asking to change the D.O.B they supplied at registration. ● Customers raise suspicions via comments in chat/email for example, ‘can I use my mums account,’ ‘I’ve lost my school funds/money’ etc.

Limits

Player can set up deposit limits in order to control their gambling activity. Players can set these limits for daily, weekly, or monthly periods, allowing them to tailor restrictions to their individual gaming habits. Players can tighten their limits at any time, with changes taking effect immediately. However, any request to relax a limit will be subject to a mandatory waiting period to ensure decisions are made thoughtfully and responsibly.

Deposit limits

● Players can set deposit limits for a specified period (daily, weekly, or monthly). ● Once the limit is reached, no further deposits can be made until the period resets. ● Requests to lower a deposit limit take effect immediately, while requests to increase a limit are subject to a mandatory seven-day waiting period before implementation.

Reality Checks

Reality Check measures shall include the following:

1. A real-time session timer that remains visible at all times while the player is logged in.

2. Players have the option to activate customized reality check alerts at designated time intervals. When triggered, the alert will require players to acknowledge the message before resuming play. Additionally, players will be given the option to either end their session or continue playing, promoting responsible gaming practices.

Customised Reality Checks shall suspend play momentarily and require the player to confirm they have read the message before resuming play.

Advertising and Marketing

After registering an account with ONCHAIN Technologies Ltd. brands, customers can request to opt out of marketing and promotion materials by contacting customer support, available 24 hours a day 7 days a week, at any time in their account life cycle.

For customers entering the self-exclusion program, accounts are immediately logged out of game play sessions, account access is blocked and the sending of all marketing and promotional materials are frozen for the duration of the time frame selected.

Legislation

The Company is incorporated and licensed in the jurisdiction of the Autonomous Island of Anjouan, Comoros with the regulatory body being the Offshore Finance Authority of the Autonomous Island of Anjouan. Therefore, it is imperative to ensure that effective risk assessments, policies, procedures, and controls are in place to prevent the events of unidentified Problem Gambling occurrence while using The Company's services, and continue to raise standards in that regard.

The following pieces of Legislation place obligations on The Company and its employees with respect to Responsible Gambling:

• The Computer Gaming Licensing Act 007 of 2005 • The Anjouan Money Laundering (Prevention) Act 008 of 2005

Training

Staff Training

Our training objective and goal is to:

● Define responsible gambling and its importance for individuals and businesses. ● Identify behavioral, emotional, and financial warning signs of problem gambling. ● Educate on how to deliver responsible gambling messages through chat, email, and automated alerts. ● Educating employees about responsible gambling features ● Ensuring consistent and precise application of processes in line with company policy

Training consists of a step-by-step guide of the self-exclusion process, voluntary request and out lines, when, why and how to approach or initiate a responsible gambling interaction or implement and non-voluntary self-exclusion.

Escalation

Any problematic behavior identified shall be escalated to the Compliance Officer or Responsible Gaming officer who shall assess each case and determine whether further restrictions, exclusions, or responsible gaming interventions are necessary.